Underway

Underway Support

Underway presents the real time data from the MTA, and sometimes that data is inaccurate or unavailable.

According to the MTA, only the 1, 2, 3, 4, 5, 6, L, Grand Central Shuttle, and Staten Island Railroad have real time schedules that aren't in beta. The rest of the lines are available, but are labeled as "beta" by the MTA

To review the in-app tutorial, open the app to the main MTA map screen, and tap the "i" information button. Scroll down till you see a tutorial item, and tap that item.

Send us email Hello@underway.nyc

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Tweet at us on Twitter.com/UnderwayNYC

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Like us on Facebook.com/UnderwayNYC

Sometimes the countdown clocks don’t match what’s in the app!

The MTA is looking at making their real time feeds match the countdown clocks more. See here. The MTA is also looking into making the feeds (and countdown clocks!) more accurate in general.

Sometimes your app’s data doesn’t match the MTA’s Subway Time data!

The MTA is looking at increasing the accuracy their real time feeds. See here. The MTA is also looking into making the feeds (and countdown clocks!) more accurate in general.

I like this app and want you to continue to update it!

Aww thanks! We want to as well! Right now we’re covering our server costs with the ad revenue. Hopefully we’ll have a “Remove the ads” option soon, so you can directly support updates to the app!

I like this app and want to you to make it for Android!

Aww thanks! The official response is… we currently have nothing to announce for Android.

How can I see trains other than the next train?

Hi! We have an "All Arrivals" screen. You can get to it by tapping the name of the station (the top black bar) of the station popover on the main map screen! If that doesn't make sense, I suggest taking a look at the in app tutorial

How can I quickly locate the nearest stop to me?

On the main map screen, tap the "compass" icon! The app will locate you and open the station popover for the station closest to you!